Hotel Guest Service Agent
Holiday Inn Express & Suites Danbury Holiday Inn Express & Suites Danbury Danbury, CT Danbury, CT Part-time Part-time From $16.
50 an hour From $16.
50 an hour 1 day ago 1 day ago 1 day ago Job Description Front Desk Associates are the FACE of our Hotel.
You are serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following JCA Management's standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook.
Job Summary Represents the Holiday Inn Express & Suites Danbury hotel to the guest throughout all stages of the guest's stay.
Determines a guest's reservation status and identifies how long the guest will stay.
Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures.
Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Must be sales-minded.
Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.
Responsibilities and Duties Greet and register guests and provide assignments accommodating special requests whenever possible.
Assist in pre-registration and blocking of reservations.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
Files room keys.
Knows how to use front office equipment.
Processes guest check-outs.
Posts and files all charges to guest, master, and city ledger accounts.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily.
Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guestroom maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or request to the manager or assistant manager Knows all safety and emergency procedures.
Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Report to work on time, in proper and clean uniform, including name tag.
Personal appearance and grooming must conform to standard.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
Provide the highest quality of service to the customer at all times.
Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
Make reservations, and know the cancellation procedures and the walk policy.
Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
Communicate with incoming shift by logging pertinent information in the Pass On Log.
Ensure that all cash, check, and misc.
departments are in balance at the end of each shift.
Check all credit cards to ensure they are valid.
Use Telecheck cashing services to ensure all checks are valid.
Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
Receive and transmit mail, phone and written messages for guests on a confidential basis.
Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.
Handle special service requests including securing of guest valuables in safety deposit boxes.
Be very knowledgeable of the hotels brand priority members program.
Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times.
Utilize spare time for cleaning.
Keep computer equipment clean at all times.
Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
Other duties, as assigned, which the employee is capable of performing.
Assist all guests in problems and questions as required.
Ensure that all guest problems are resolved by using the procedures the management team and company have established.
Have knowledge about all emergency procedures and know how to act on them.
Be flexible in regard to your work schedule.
Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations Job Type:
Part-time Pay:
From $16.
50 per hour
Benefits:
Employee discount Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed
Experience:
Customer service:
1 year (Preferred) Hospitality:
1 year (Preferred) Hotel:
1 year (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person Front Desk Associates are the FACE of our Hotel.
You are serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following JCA Management's standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $16.
50 an hour 1 day ago 1 day ago 1 day ago Job Description Front Desk Associates are the FACE of our Hotel.
You are serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following JCA Management's standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook.
Job Summary Represents the Holiday Inn Express & Suites Danbury hotel to the guest throughout all stages of the guest's stay.
Determines a guest's reservation status and identifies how long the guest will stay.
Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures.
Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Must be sales-minded.
Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.
Responsibilities and Duties Greet and register guests and provide assignments accommodating special requests whenever possible.
Assist in pre-registration and blocking of reservations.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
Files room keys.
Knows how to use front office equipment.
Processes guest check-outs.
Posts and files all charges to guest, master, and city ledger accounts.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily.
Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guestroom maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or request to the manager or assistant manager Knows all safety and emergency procedures.
Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Report to work on time, in proper and clean uniform, including name tag.
Personal appearance and grooming must conform to standard.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
Provide the highest quality of service to the customer at all times.
Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
Make reservations, and know the cancellation procedures and the walk policy.
Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
Communicate with incoming shift by logging pertinent information in the Pass On Log.
Ensure that all cash, check, and misc.
departments are in balance at the end of each shift.
Check all credit cards to ensure they are valid.
Use Telecheck cashing services to ensure all checks are valid.
Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
Receive and transmit mail, phone and written messages for guests on a confidential basis.
Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.
Handle special service requests including securing of guest valuables in safety deposit boxes.
Be very knowledgeable of the hotels brand priority members program.
Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times.
Utilize spare time for cleaning.
Keep computer equipment clean at all times.
Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
Other duties, as assigned, which the employee is capable of performing.
Assist all guests in problems and questions as required.
Ensure that all guest problems are resolved by using the procedures the management team and company have established.
Have knowledge about all emergency procedures and know how to act on them.
Be flexible in regard to your work schedule.
Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations Job Type:
Part-time Pay:
From $16.
50 per hour
Benefits:
Employee discount Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed
Experience:
Customer service:
1 year (Preferred) Hospitality:
1 year (Preferred) Hotel:
1 year (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person Front Desk Associates are the FACE of our Hotel.
You are serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following JCA Management's standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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