Technology Services Manager
About the Organization We are people serving peopleEstablished in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the futureWe provide a full array of deposit, savings, and lending services for individuals and businessesThrough modern banking technology, our customers can access to their accounts and manage their money anytime, on the goWe are committed to employing highly-motivated people who value customer care, professionalism, and team successEOE Statement Savings Bank of Danbury is an equal employment opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by lawPosition Technology Services Manager Full-Time/Part-Time Full-Time Description
Summary:
The Technology Services Manageris responsible for managing and leading the technology operations of the Bank's IT teamKey areas of responsibility include managing the priorities of the System Administrator, Network Administration, and Technical Support Analyst teamsProviding technical expertise for daily infrastructure initiatives and ensuring the SLA adherence for the support of the Bank's departments.
PRIMARY DUTIES:
Manages and monitors day to day operations of the IT technical teams.
Provide hands-on expert level technical guidance.
Coordinate System Administrator, Network Administration, and Technical Support Analyst workloads to meet strategic goals and other needs of the Bank.
Manage and coordinate the development, deployment, and integration of new technologies.
Participate in annual IT audits with third-party auditors and regulators.
Ensure the confidentiality, integrity, and availability of data.
Mitigate risks associated with IT Operations.
Provide reporting for the Information Technology and Cybersecurity Committee on a monthly basis.
SECONDARY DUTIES:
Perform IT Risk AssessmentsRecord and maintain required information to support accurate reporting for Senior Management.
Maintain continuous knowledge of industry best practices for the enhancement of the Bank's technology infrastructure.
Oversee patch and vulnerability management programs.
Adhere to established IT policies and procedures.
Comply with all applicable banking regulations.
Follow security protocols within the Bank to ensure the safeguarding of non-public personal information.
Perform other duties as assigned.
Position Requirements EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
An associate degree or an equivalent level of training or experience.
5
years relevant experience in a hands-on senior technology role.
Managerial Competencies:
Inter-departmental partnershipsCoachingTeam developmentTechnical Competencies:
Windows ArchitectureVirtualizationNetworkingMobile Device ManagementPREFERRED CERTIFICATIONS:
ITIL, Microsoft, CCNA.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee:
Is regularly required to operate a computer and other office equipment, such as, a copy machine,calculator, phone, and computer printer.
Must be able to remain in a stationary and seated position 50% of the time.
Is required to have close visual acuity to perform an activity such as, viewing a computer terminaland determine the accuracy, neatness, and thoroughness of work assigned to self and staff.
Is required to express or exchange ideas by means of the spoken word to convey detailed spokeninstructions to other employees accurately.
Must be able to receive detailed information through oral communication.
The noise level in the work environment is usually low to moderate.
Hours Per WeekNone Specified This position is currently accepting applications.
Recommended Skills Audio Equipments Auditing Confidentiality Customer Service Hardworking And Dedicated Itil Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Technology Services Manageris responsible for managing and leading the technology operations of the Bank's IT teamKey areas of responsibility include managing the priorities of the System Administrator, Network Administration, and Technical Support Analyst teamsProviding technical expertise for daily infrastructure initiatives and ensuring the SLA adherence for the support of the Bank's departments.
PRIMARY DUTIES:
Manages and monitors day to day operations of the IT technical teams.
Provide hands-on expert level technical guidance.
Coordinate System Administrator, Network Administration, and Technical Support Analyst workloads to meet strategic goals and other needs of the Bank.
Manage and coordinate the development, deployment, and integration of new technologies.
Participate in annual IT audits with third-party auditors and regulators.
Ensure the confidentiality, integrity, and availability of data.
Mitigate risks associated with IT Operations.
Provide reporting for the Information Technology and Cybersecurity Committee on a monthly basis.
SECONDARY DUTIES:
Perform IT Risk AssessmentsRecord and maintain required information to support accurate reporting for Senior Management.
Maintain continuous knowledge of industry best practices for the enhancement of the Bank's technology infrastructure.
Oversee patch and vulnerability management programs.
Adhere to established IT policies and procedures.
Comply with all applicable banking regulations.
Follow security protocols within the Bank to ensure the safeguarding of non-public personal information.
Perform other duties as assigned.
Position Requirements EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
An associate degree or an equivalent level of training or experience.
5
years relevant experience in a hands-on senior technology role.
Managerial Competencies:
Inter-departmental partnershipsCoachingTeam developmentTechnical Competencies:
Windows ArchitectureVirtualizationNetworkingMobile Device ManagementPREFERRED CERTIFICATIONS:
ITIL, Microsoft, CCNA.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee:
Is regularly required to operate a computer and other office equipment, such as, a copy machine,calculator, phone, and computer printer.
Must be able to remain in a stationary and seated position 50% of the time.
Is required to have close visual acuity to perform an activity such as, viewing a computer terminaland determine the accuracy, neatness, and thoroughness of work assigned to self and staff.
Is required to express or exchange ideas by means of the spoken word to convey detailed spokeninstructions to other employees accurately.
Must be able to receive detailed information through oral communication.
The noise level in the work environment is usually low to moderate.
Hours Per WeekNone Specified This position is currently accepting applications.
Recommended Skills Audio Equipments Auditing Confidentiality Customer Service Hardworking And Dedicated Itil Estimated Salary: $20 to $28 per hour based on qualifications.
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