Guest Service Agent
Hotel Zero Degrees Danbury Hotel Zero Degrees Danbury Danbury, CT Danbury, CT Full-time Full-time $17 - $18 an hour $17 - $18 an hour 17 hours ago 17 hours ago 17 hours ago Hotel Zero Degrees, Danbury's favorite boutique hotel is seeking a Front Desk Agent! The Front Desk Agent will be responsible for the prompt, efficient, and courteous check in and check out of guests, efficient communication with team members and guests, maintaining a welcoming attitude and respond to all service questions and requests.
Will also be responsible for collecting payment for services rendered during a guest stay, and for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Primary
Responsibilities:
Responsible for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Prepares for daily arrivals and create room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guest services.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests' complete registration cards, and then assigns rooms, accommodating guest's special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and assist as needed.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain a clean work area.
(Front Desk, Lobby, Coffee Station, Meeting spaces and Rooftop) Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
Employee discount Health insurance Paid time off Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Work setting:
In-person Ability to commute/relocate:
Danbury, CT 06810:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Will also be responsible for collecting payment for services rendered during a guest stay, and for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Primary
Responsibilities:
Responsible for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Prepares for daily arrivals and create room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guest services.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests' complete registration cards, and then assigns rooms, accommodating guest's special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and assist as needed.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain a clean work area.
(Front Desk, Lobby, Coffee Station, Meeting spaces and Rooftop) Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
Employee discount Health insurance Paid time off Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Work setting:
In-person Ability to commute/relocate:
Danbury, CT 06810:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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